Contact Us
You can reach the Best Social Casinos editorial team by email at [email protected]. That address covers corrections, review feedback, questions about how the sweepstakes model works, and partnership enquiries. We are a comparison and review site, not a gaming operator, so we cannot access your account with any platform, unlock a redemption, or restore a balance. For anything tied to a specific account, the operator's own support team is the only route that works.
This page explains what we can help with, what belongs with the operator instead, and how to write a message that gets a useful answer the first time.
What to email us about
- Corrections. If a redemption minimum, excluded state, age requirement, or coin package detail on our pages no longer matches what an operator publishes, tell us which page and what changed. Sweepstakes terms move often, so reader reports genuinely help.
- Your experience with a listed platform. Good or bad. Slow identity verification, a promotion that read differently than it played out, a game library that surprised you — it all informs future updates.
- Questions about the model. How Gold Coins differ from Sweeps Coins, what a no-purchase-necessary entry route actually involves, why availability differs by state.
- Commercial and media enquiries. Advertising, content partnerships, press requests.
Please include the page URL and, where relevant, a screenshot or a link to the operator's official rules. Vague reports take longer to verify and often stall.
How we handle commercial relationships
Some links on this site are commercial, and Best Social Casinos may earn a commission when a reader signs up through them. That arrangement does not buy a position in our rankings and does not shield a brand from criticism. If you contact us about a listed platform, the commercial relationship has no bearing on how your message is handled. Our editorial background and approach sets out who we are and how the site is put together.
What only the operator can resolve
Account-specific matters sit with the sweepstakes operator, not with us. That includes:
- Identity verification (KYC) reviews and document requests
- Prize redemption status, redemption minimums, and processing times
- Coin package purchases, refunds, and billing disputes
- Bonus eligibility and promotional playthrough questions
- Account closure, self-exclusion, and deposit or purchase limits
- Whether your state is currently served
Most platforms run live chat and an email ticket system inside the account area. When you write to them, include your registered email, the exact wording of the promotion or rule in question, and dates. If you are unhappy with the response, ask for the complaints escalation procedure in writing — legitimate sweepstakes operators publish one in their terms and official rules.
Platforms readers ask about most
These three come up repeatedly in our inbox, so it is worth saying where the common questions actually land. Each is listed on this site, and each has limitations worth knowing before you write to anyone.
Spinblitz
Our highest-rated listing, and the one generating the most reader mail — largely because of the scale of its advertised welcome package, 100 Million Gold Coins with the BLITZ JACKPOT. Gold Coins are the play-for-fun currency: they cannot be redeemed for prizes, which is the single most frequent misunderstanding we're asked to clear up. Sweeps Coins are the promotional currency tied to prize redemption, and they arrive through separate routes including free daily rewards and the no-purchase entry method described in the official rules. The volume headline is genuinely large, but it tells you nothing about redemption terms, so read the playthrough conditions attached to any Sweeps Coins before judging the offer. Limitation: a very large Gold Coin figure can make the package look more redeemable than it is, and state availability may exclude you regardless of rating.
Lone Star
Second on our list and the one we hear about for its dual-currency welcome structure: up to 500k GC and 105 Free SC. That split is useful for readers trying to understand the model, because it shows both currencies in one offer — Gold Coins for casual play, Sweeps Coins for the sweepstakes side where prize redemption becomes possible after any applicable playthrough. Reader questions here usually concern how long Sweeps Coins remain valid and what the minimum redemption threshold is. Both are set by the operator, both can change, and both should be checked in the current terms rather than taken from any comparison table, ours included. Limitation: welcome bundles of this shape often carry tiered conditions, and the advertised maximum is rarely what a typical new account receives.
Casino.Click
Third-ranked, with a smaller and more modest entry offer — 150 extra coins and 10 free spins — which is why it draws a different kind of question. Readers tend to ask whether a smaller headline means a worse platform. Not necessarily: coin totals are denominated differently across operators, so a five-figure number at one site and a nine-figure number at another may buy comparable play. What matters is the redemption side and the game selection, not the size of the number on the banner. Limitation: a compact welcome offer gives new users less room to explore before deciding, and free spins are usually restricted to named games.
Comparing the listed platforms at a glance
Built only from the offers we publish. Ratings are our editorial scores, not customer review averages, and offers are subject to the operator's current terms.
| Platform | Headline offer | Editorial rating |
|---|---|---|
| Spinblitz | 100 Million Gold Coins with the BLITZ JACKPOT | 10.0 |
| Lone Star | Up to 500k GC & 105 Free SC | 9.9 |
| Casino.Click | 150 extra coins & 10 free spins | 9.8 |
| SplashCoins | 200% welcome offer | 9.6 |
| Free Spins | 950,000 GC + SC 75 + 20 free spins on Gorilla Slot | 9.4 |
| Lucky.me | 40,000 GC & 40 Free SC welcome bundle | 9.4 |
| Crown Coins | 150% welcome bonus | 9.3 |
| Crash Duel | 200,000 GC + 100 Free SC | 9.0 |
| Spree | 25,000 GC welcome offer | 8.9 |
| Mr Goodwin | 125,000 free coins on sign-up | 8.7 |
Money questions we get asked before people contact an operator
Taking part does not have to cost anything. Sweepstakes platforms generally run a no-purchase-necessary route — commonly a mail-in or online request set out in the official rules — alongside optional coin packages. Buying Gold Coins is a purchase of entertainment currency; any Sweeps Coins that accompany it are promotional. Nobody is required to buy in order to be eligible for prizes.
Where purchases are offered, US platforms typically support debit cards, ACH or online bank transfer, and in some cases online payment services or gift card options. Availability differs by operator and by state. On the redemption side, expect a minimum threshold before Sweeps Coins can be redeemed, identity verification first, and a processing window measured in business days rather than minutes. Anyone promising instant payouts is overselling. Prize redemptions may also be taxable — keep your own records and check federal and state guidance if amounts are significant.
What these platforms actually offer to play
The libraries are broadly familiar if you have seen a casino-style app before, and they split into a few categories:
- Slots. The bulk of most catalogs, ranging from low-volatility titles with frequent small results to high-volatility games with long dry spells. Published RTP figures, where an operator or provider discloses them, describe long-run theoretical return — not what any session will do.
- Table-style games. Blackjack, roulette and poker variants in virtual form.
- Live dealer rooms. Offered by some platforms, not all, and often restricted by state.
- Jackpot and prize-pool games. Progressive-style features where a pool builds across play.
- Mobile play. Most sites run in a phone browser; app availability varies by operator and app store.
Beside the core casino-style games, these operators usually run adjacent product lines: seasonal promotions and holiday events, tournaments and leaderboard races, loyalty or VIP tiers, daily login rewards, and social features such as referral programs. A few also run sportsbook-style or prediction-style sweepstakes products, which sit under the same dual-currency model but behave quite differently from slots. Treat each one's rules as separate — a promotion that applies to slots frequently excludes other verticals.
Eligibility, state availability and legal standing
Sweepstakes casinos operate under a promotional sweepstakes model rather than as licensed real-money gambling sites, and they are governed largely at state level in the US. Availability varies by state: some states permit most operators, some have restricted or acted against them, and operators themselves choose which states to serve based on their own legal assessment. Laws and operator policies change frequently, so check the platform's current terms and eligible-state list before you register — we cannot tell you whether a given site is lawful for you, and you should treat nothing here as legal advice.
Minimum age is typically 18, though some operators set 21 either across the board or in particular states. Geolocation checks are standard, and identity verification is normally required before any prize redemption. If you have questions about eligibility in your state, the operator's support team is the right first contact.
Responsible play and where to get help
If contacting us is about managing your own play rather than a review, please start with our responsible gaming resources. Operators generally offer self-exclusion, purchase limits and cooling-off periods inside account settings. Independent support is available in the US through the National Council on Problem Gambling and Gamblers Anonymous, and blocking software can restrict access at the device level. We are not a support service and cannot provide counselling, but we will always point you toward organizations that can.
Before you send your message
- Decide whether the issue is account-specific. If it is, contact the operator first and keep a written record.
- Check the platform's official rules and our site terms if your question concerns eligibility or how listings work.
- Include the page URL, the operator name, and any supporting screenshots.
- Email [email protected] and allow a few business days for a reply. Detailed corrections may take longer because we verify them against the operator's published terms before changing a page.
We read everything that comes in, and reader corrections are one of the main reasons our pages stay current. If something on bmachicago.org looks wrong, telling us is the fastest way to get it fixed.